No feature is held back to make the cheaper plan worse. What differs is how often we collect your data and how long we keep it — the two things that actually cost us more to provide.
Prices in USD, per workspace. 14-day trial on either plan — no credit card, and nothing is charged when it ends.
Renewals stay at the same rate. No introductory price that jumps when you are not looking.
| Trial | Standard | Enterprise | |
|---|---|---|---|
| Dashboards, agent scorecards, attendance | ✓ | ✓ | ✓ |
| Erlang-C staffing forecasts | ✓ | ✓ | ✓ |
| Import your reports by hand | ✓ | ✓ | ✓ |
| Automatic sync from Five9 | — | Hourly | Every 15 min |
| Call history kept | During trial | 12 months | Unlimited |
| Team logins | Unlimited | Unlimited | Unlimited |
| Best suited to | Evaluating | Up to 50 agents | Unlimited agents |
| Credit card to start | Not needed | — | — |
Importing pauses. Everything you already imported stays, and every report keeps working for another 30 days. Nothing is charged — there is no card on file.
We will tell you, showing the count we measured and the window we measured it over, and give you a month to decide. Nothing is switched off in the meantime and nothing you have collected is ever removed.
For the automatic sync, yes — someone needs to create an API user in Five9. For the trial, no: any report you can export, you can import.
Any time, as CSV, from inside the workspace. It is your data.
No, and no. Monthly is monthly. The annual terms are a discount you can take, not a commitment you have to make.